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These Terms of Service ("Terms") govern your use of FullCare Studio (fullcarestudio.com) services, including website builds, care plans, hosting, and maintenance. By engaging our services or purchasing a plan, you agree to these Terms.

1. Services

We provide website design and development, managed hosting, and ongoing maintenance ("Services") as described on our pricing and services pages. Specific scope for custom projects is defined in each proposal or statement of work.

2. Subscriptions & billing

• Care plans are billed monthly or annually in advance. Billing is processed by Polar as our merchant of record; Polar handles payment processing, taxes, and invoices.
• Monthly plans renew automatically each period until cancelled. Annual plans renew annually.
• You can cancel anytime from the Polar customer portal or by emailing us. Access to services continues until the end of the paid period.
• Prices are in USD and may change with 30 days' notice. Changes apply from your next billing period.

3. Care plan inclusions

Each plan includes the features listed on our pricing page (hosting, backups, monitoring, updates, security, content edits, support). Content edits are limited per plan as stated and are time-boxed:

• Starter: 1 content edit/month, 48-hour response target
• Launch: 2 content edits/month, 24-hour response target
• Grow: 5 content edits/month, 12-hour response target
• Scale: 10 content edits/month, 4-hour response target
• Enterprise: unlimited content edits, 1-hour response target, 24/7

A "content edit" is a small change such as updating text, images, links, or a pricing table. Substantial redesigns, new pages of significant scope, or large content migrations are quoted separately as paid add-ons.

4. SLA (Service Level Agreement)

• We target 99.9% monthly uptime for client sites under care plans.
• We monitor sites 24/7 and will begin triaging any outage immediately, keeping you informed until resolved.
• Response-time commitments above apply to content-edit and support requests during business hours (Mon–Fri).
• Uptime excludes scheduled maintenance (performed with notice) and failures outside our control (e.g. third-party services, DNS actions by the client, force majeure).

5. Ownership

• Your content and site: You own your content, branding, and the final website. We transfer full access on request or cancellation.
• Our tools: We retain rights to our internal tools, methodologies, and any reusable components not specific to your business.
• Third-party assets: Licenses for third-party themes, plugins, images, and libraries remain governed by their respective licenses.

6. Hosting & infrastructure

We host client sites on managed infrastructure (Vercel, AWS, or similar) under our accounts. Infrastructure costs are included in plan pricing. You grant us the access needed to configure hosting, DNS, and third-party services required to provide the Services, and you agree to provide credentials or approvals promptly.

7. Your responsibilities

• Provide accurate information and timely feedback.
• Maintain control of accounts you must not share carelessly.
• Use the site lawfully and not upload illegal or infringing content.
• Notify us promptly of any security concern or data breach.

8. Backups & data

We maintain daily backups of client sites and test restores regularly. Backups are for recovery of service, not as an archive of client content. You are responsible for retaining your own copies of critical business data (e.g. customer databases) where applicable.

9. Limitation of liability

To the maximum extent permitted by law, FullCare Studio's total liability for any claim arising from the Services is limited to the fees you paid in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost revenue or profits, downtime, or data loss, except where prohibited by law.

10. Termination

You may cancel anytime. On cancellation, your site remains live until the end of the paid billing period. We will provide a reasonable handover of credentials and any owned assets. We may terminate the agreement for material breach, non-payment, or actions that endanger our infrastructure or other clients, with notice where feasible.

11. Custom projects

Custom builds and web apps are scoped in a proposal and billed as quoted (one-time or ad-hoc invoice). Build fees are due per the proposal terms; care plans for custom projects are billed as described above.

12. Governing law

These Terms are governed by the laws of the jurisdiction where FullCare Studio is registered, without regard to conflict of law principles. Any disputes will be resolved in the courts of that jurisdiction.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email. Continued use of the Services after changes constitutes acceptance.

14. Contact

Questions about these Terms? Email hello@fullcarestudio.com.